Systems Specialist - Retail & Corporate IT Support

Aaron Rodriguez

Location: West Covina, CA
Phone: +1 (323) 383-5953
Email: aaronsrodriguez@icloud.com
LinkedIn: linkedin.com/in/aaron-r-4b9201156

Target Role

Seeking a Systems Specialist role supporting retail and corporate IT at Philz Coffee. Available for a Thursday-Monday or Friday-Tuesday, 3:00 AM - 12:00 PM PT shift, in line with my background in early-hours, mission-critical IT coverage. Target compensation of $75k - $85k.

Experience

Tier 1 Service Desk Technician

August 2023 - Present

NASA Jet Propulsion Laboratory (JPL)

Supported an enterprise of 5,000+ users across a mission-critical environment.
Covered off-hours and overnight/swing shifts, including a 4 PM - 1 AM PT shift and graveyard coverage.

Tech Support

September 2022 - August 2023

Launch Tech USA

Youth Online Promotion Specialist

January 2020 - January 2022

Q Chat Space

Sales Associate

October 2017 - September 2019

Journeys Kidz

Hands-on retail point-of-sale experience in a high-volume store environment.

Tools & Skills

PlatformsWindows · macOS

Identity & DirectoryActive Directory · Entra ID · Microsoft 365 · Intune · Google Workspace · BitLocker

AutomationPowerShell · PowerShell automation

NetworkingDHCP · DNS

Remote & TicketingBeyondTrust · Freshservice

Education

Bachelor of Arts, Computer Science

University of Redlands · August 2019 - April 2023