Aaron Rodriguez

Dear Philz Coffee Hiring Team,

I am applying for the Systems Specialist role supporting retail and corporate IT. With several years of enterprise IT support at NASA Jet Propulsion Laboratory, where I supported more than 5,000 users through mission-critical off-hours and overnight schedules, I am comfortable working in an early-morning operating model and keeping systems reliable when it matters most. My retail point-of-sale experience at Journeys Kidz gives me a working feel for the store floor and the equipment that runs it.

My background covers Windows and macOS environments, identity and access through Active Directory and Entra ID, endpoint management with Intune and Microsoft 365, BitLocker-encrypted devices, DHCP and DNS, remote support through BeyondTrust, and ticketing in Freshservice. I write PowerShell to automate the repetitive parts of IT work, so issues get resolved faster and stay resolved.

This role draws on that mix: end-user and retail POS support, hardware and network troubleshooting, and ticket management across store and corporate sites. I am fully available for the Thursday-Monday or Friday-Tuesday shift from 3:00 AM to 12:00 PM PT, and my target compensation is $75k - $85k.

Thank you for considering my application. I would welcome the chance to walk through how my support experience fits the Systems Specialist team at Philz.